Warranty

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Warranty

micro CHP  Standard Limited Warranty

YANMAR mCHP Standard WarrantyYANMAR America Corporation is proud to offer a standard 2 year, unlimited operation hours warranty from the date of comissioning on all of our micro CHP products. This is a real, 100% direct "factory backed" warranty that offers the same coverage from the first to last day of the 2 year period.

YES micro CHP Product Protection 


YANMAR America Corporation is proud to offer a range of coverage plans to meet your needs and ensure that our reliable energy systems serve you to the fullest.

10 Year 30,000 mCHP Product Protection  10 Year 60,000 mCHP Product Protection  15 Year 90,000 Hour mCHP Product Protection

  • 10 Years / 30k Hours* 
  • 10 Years / 60k Hours*
  • 15 Years / 90k Hours*

*Whichever comes first

YANMAR encourages you to work with your dealer to develop a YANMAR micro CHP Performance Summary, which includes payback periods and ROI calculations. As part of this summary, carefully consider your unit’s estimated amount of annual operating hours to determine which YES Product Protection Plan is best for your needs.

 

YANMAR’s YES Product Protection Plans includes the following maintenance services:


Visual Inspection (VISU):  
Visual Inspections are performed every two (2) years regardless of your unit’s operation hours. During YANMAR’s Visual Inspection, technicians visually check for vibration, leaking and other potential damage to the unit. Technicians also examine the unit’s operational condition using the YANMAR PC-Checker (laptop tool). The results of the Visual Inspection are used to determine part replacement needs for Top Overhaul Maintenance (TOH) or Major Overhaul Maintenance (MOH). 

Regular Maintenance (REG):  
Regular Maintenance is performed every 10,000 hours or at five (5) years of use, whichever comes first. Regular Maintenance visits include replacement of consumable parts such as engine oil, filters, etc., and Visual Inspections and adjustments. Visual Inspection results, as a part of Regular Maintenance, are also utilized by YANMAR to determine part replacement needs for Top Overhaul Maintenance (TOH) or Major Overhaul Maintenance (MOH).

Top Overhaul Maintenance (TOH): 
Top Overhaul Maintenance includes all Regular Maintenance (REG) services, as well as additional replacement parts, including the engine head, rubber hoses and some electrical parts (depending on the condition of your YANMAR mCHP unit). Based on product condition, YANMAR will determine, at its discretion, which level of parts replacement is appropriate for your unit.

Major Overhaul Maintenance (MOH):  
Major Overhaul Maintenance includes all Top Overhaul Maintenance (TOH) services, as well as engine replacement. 

Note:

  • The 10 Years/30,000 hours program does not include TOH or MOH 
  • The 10 Years/60,000 hours program includes TOH at approximately 30,000 hours
  • The 15 Years/90,000 hours program includes TOH at approximately 30,000 hours for units with an average of less than 4,499 operating hours per year
  • The 15 Years/90,000 hours program includes MOH at approximately 40,000-50,000 hours for units with an average of more than 4,500 operating hours per year

YANMAR Regular Maintenance diagram

The above numbers reflect operation of YANMAR fixed speed natural gas or propane engine (constant RPM) versus a car engine (variable RPM), which operates at different speeds and loads.


Coverages
 

Labor and Technician Travel Time Coverage: 
Comprehensive labor coverage, including technician travel time, for scheduled maintenance and breakdown failures caused by material or workmanship defects — similar to the standard limited warranty.

YANMAR Accessory Coverage: 
Coverage is included for all YANMAR-sourced mCHP-related accessories such as remote monitoring, displays, inverters, heater kits, exhaust extension adaptors and electrical accessories (current transformers and transducers).

Service Coverage: 
Factory-authorized service is available through the YANMAR Energy Systems dealer network in North America, Mexico, Central America, South America and the Caribbean. You are not restricted to the dealer you signed up with.

Genuine Factory Replacement Parts: 
Coverage includes 100% Genuine YANMAR replacement parts.

Transferability*: 
Coverage is fully transferable to subsequent owners.

Guaranteed Satisfaction: 
If you are not completely satisfied with the YES Product Protection Plan for any reason during the first 30 days, you may cancel your contract at any time. 

*YES Product Protection is transferable to a subsequent purchaser of the product upon certain conditions. 1. Only the balance of the YES Product Protection period remaining at the time of the subsequent purchase can be transferred to a subsequent purchaser. 2. YES Product Protection transfers for products located at the original commissioning site shall only become effective upon YANMAR’s receipt of an updated YES Product Protection Application Form from the subsequent purchaser within the Limited Warranty or YES Product Protection period.
 
2016 YANMAR CHP Product Protection
=  Available/Applicable
1.  All Warranty Only and YES Product Protection Programs are ## Years /##,### Hours; whichever comes first.
2. All YES Product Protection Programs require Remote Monitoring equipment.
 


YES Product Protection Advantages
 

  • YES Product Protection is administered and factory-backed by YANMAR America Corporation for coverage integrity and excellent customer service. That’s real reliability. 
  • YANMAR ensures there is no need to deal with independent providers or insurance companies. After all, no one knows your mCHP System better than the people who manufactured it.
  • YANMAR Energy Systems dealers are staffed with highly trained and certified technicians.
  • YES Product Protection is available to purchase any time during the original 2 year limited warranty period.YANMAR offers fully transferable standard and extended warranties even if the building/home changes owners (no fees for transfer).
  • Warranty administration is handled directly by YANMAR experts.
  • YANMAR provides non-declining coverage. Your YES Product Protection plan coverage is consistent throughout the entirety of the warranty period.
  • There is no monetary value cap restricting warranty coverage and no deductible.

 

MSRP Pricing (U.S.)
 

YANMAR mCHP Product Protection U.S. Pricing Chart

 

YES Product Protection & Standard Parts (Without Warranty) Pricing Comparison (U.S.)

 

CP5WN
YANMAR mCHP Product Protection Pricing Comparison CP5WN

CP10WN

YANMAR mCHP Product Protection Pricing Comparison CP5WN

 

FAQs
 

1.    What is YES Product Protection, and what does it cover?
YES Product Protection is a factory-backed extended service contract for YANMAR micro CHP Systems. YES Product Protection covers a wide variety of parts and systems, as well as labor and technician travel time. YANMAR’s YES Product Protection plans are intended for new micro CHP Systems or micro CHP Systems that are still within their limited warranty period and meet all other eligibility requirements.

2.    Is there a third party involved with this plan?
No. YES Product Protection is a factory-backed extended service contract. With YES Product Protection, there are no claims adjusters or inspectors to work with to determine the cause of failure. In fact, the claims process is identical to the standard limited warranty.

3.    When does the YES Product Protection Plan need to be purchased? 
Coverage can be purchased any time within the original 2 year limited warranty period.

4.    When does the YES Product Protection contract begin? 
The coverage begins at the time of commissioning.  

5.    Who will work on my mCHP System if it has a problem?
Your contract is between you and YANMAR America Corporation; therefore, you can have your mCHP System serviced by any of our Authorized YANMAR mCHP dealers in North America, Mexico, Central America, South America or the Caribbean. At the Authorized YANMAR mCHP dealer, a qualified YANMAR mCHP Service Technician will assess the failure and process the claim through YANMAR America Corporation.

6.    Is there a deductible?
No. YES Product Protection does not have a deductible per claim.

7.    Is the plan transferable?
Yes. YES Product Protection is fully transferable to subsequent owners. Please check with your YANMAR Dealer for more details.
 

Warranty

GHP  Standard Limited Warranty

YANMAR America Corporation offers the following YANMAR GHP Condensing Unit Limited Warranty from the date of commissioning*:

    

  • 5 Years / 20k Hours Parts** (Excludes Compressor)
  • 1 Year / 4k Hours Labor**
  • 7 Years / 28k Hours Compressor**

*Provided that all scheduled maintenance is completed according to the GHP System's Limited Warranty statement.

**Whichever comes first.

YANMAR America Corporation offers the following Fan Coil Unit and Indoor Unit Accessory Limited Warranty from the date of commissioning:

  • 1 Year Parts

YANMAR Advantages

 

From day one, we have been dedicated to ensuring that our engines and GHP systems are the best in the industry, which means precise control over research, development, engineering, manufacturing, sales, distribution and services. If you want a GHP system that you know is truly supported inside and out by the company who designed and built it, choose YANMAR.

 

  • Fully transferable standard and extended warranties, even if the building/home changes owners.
  • Warranty administration handled by YANMAR experts, and not a claims adjuster at an insurance company.
  • No monetary value cap restricting warranty coverage.
  • Non-declining coverage means that the product protection on the last day of the warranty period is the same as the first day of coverage.
  • YANMAR Energy Systems and its Dealers are staffed with highly trained and certified technicians.

The information in this document is intended to provide only a brief description of the benefits of YANMAR America's Limited Warranty for GHP Systems. The YANMAR America Limited Warranty also has exclusions and limitations that apply to the benefits discussed in this document. For complete details as provided in the Limited Warranty Statement (including "what is not covered"), please see your authorized YANMAR GHP representative.